Shipping Time (7 to 15 shipping days) The time it takes for the shipping company to drive or fly your package to you.
Note:
When receiving and signing for the cargo, you must inspect the cargo
carefully to make sure whether it is perfect or not; you should send
letter for us instead of signing for if it has any breakage; we will
help you to process! But if after receiving and signing for said again
the product has any question,we are generally irresponsible! 1. If
you find the parcel broken when delivery, please open the parcel to
check whether items are kept well.If not, please refuse to accept the
delivery. When the parcel is returned to us automatically, we will
confirm if the damage is made during transportation. If yes, we will
send you a new one of same model for exchange or fully refund your money
according to your request.
Returns & Refunds PolicyWe want you to be completely satisfied with your purchase from MOCOFO. If you are not happy with your order for any reason, you may return eligible items under the following conditions.Return Window You have 30 days from the date you receive your order to request a return.Eligibility
Items must be unused, in their original condition, with all tags and original packaging.
Proof of purchase (order number or receipt) is required.
Customized, personalized, or clearance items may not be eligible for return (please contact us to confirm).
We will reply within 1–2 business days with a return shipping address and instructions.
Pack the item securely and ship it back to us.
Once we receive and inspect the returned item (usually within 5–7 business days of receipt), we will process your refund or exchange.
Refunds Refunds will be issued to the original payment method within 5–10 business days after we approve the return. Shipping costs are non-refundable unless the return is due to our error (wrong item, defective, or damaged in transit).Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with photos. We will arrange a free replacement or full refund at no cost to you.Contact Us For any questions about returns or refunds, please email us at service@mocofo-home.com . We aim to respond to all inquiries within 24–48 hours.
Tracking Methods After
your order is dispatched, we will offer you a link that you could trace
your order if required. Check your e-mail for the link and tracking
number. Note: If you can't check it immediately with the tracking
number,please wait with patience.Some time is required by Express
Company for uploading.
